data center hardware maintenance - man pulling disk

Third Party Maintenance

Put the Power of the World’s Largest TPM to Work For You.

Next-Gen Data Center Support

Data Center Hardware Maintenance

What’s next-gen support? It’s an altogether new tier of maintenance for storage maintenance, 十大赌博正规老平台器的支持 和 network hardware support. ​

One that’s unmatched by ordinary TPMs 和 even the OEMs. It’s proactive 监控, 24/7 L3支持, self-service via a mobile app, the industry’s only First-Time Fix™ Guarantee 和 more.

支持oem厂商

Why Move Your Hardware Support to Park Place?​

Service Level Agreements that Fit Your Needs
Park Place believes in total flexibility for every customer. That why we offer a wide range of SLAs 和 will even tailor one specifically for the performance st和ards you require. 问问!

Support for IT Hardware Still Under Warranty​
With ParkView First Call™, Park Place Technologies will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, 和 make sure a hardware support ticket is opened, saving you the time 和 hassle of waiting on the phone or checking your email for a response.
  • One Partner Across OEMs, Across the World​
    • With multi-vendor hardware support provided in ~180 countries you can simplify IT maintenance by reducing the number of partners you need.
  • Extend the Life of Hardware
    • End of Service Life (EOSL) support keeps your investments up 和 running longer, maximizing ROI 和 freeing money for other initiatives.
  • Fully Automated Maintenance Experience
    • ParkView Hardware Monitoring™ monitors for incidents 24/7 和 automatically opens tickets, triages the issue 和 dispatches IT support.
  • Follow-the-Sun Support in 170 Languages​
    • 无论你在哪里, 和 whenever the need arises, Park Place is there with our multi-lingual customer support (including L3 support).
  • The Industry’s Only First-Time Fix Guarantee™​
    • If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
  • 30-40% Less than the OEM
    • Park Place combines the confidence that comes from the industry leader supporting 21,500+ 客户 和 SLAs similar to the OEM with significant cost savings.

The Next-Gen Data Center Support Experience

The old way of managing 和 maintaining a data center is reactionary, 耗费时间的, 昂贵的, 和过时的. With Park Place Hardware Maintenance 和 ParkView Hardware Monitoring™ you can streamline your data center hardware maintenance.
  • Self-Service Management

    The Central Park 客户门户网站 is an innovative single pane of glass for managing your data center maintenance & 监控. Key features include:

    • Easy-to-read dashboard of key metrics
    • Service ticket, contract 和 asset management
    • Multi-account access
    • Ability to designate multiple customer administrators
    • ParkView™ Hub including installation wizard 和 visibility to monitor devices
    • 通过 PPTechMobile应用
    • 24小时实时聊天

     

  • Proactive Monitoring

    Whether you’re 监控 存储, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you 和 a maintenance solution to two easy steps by proactively identifies faults 24/7 without the need for customer action of any kind.

  • First-Time Fix™ Guarantee

    A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. 与我们的 First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (和 监控 if applicable) on that device. 就是这么简单.

  • Fully Integrated Approach

    With a full suite of infrastructure management servicesdata center professional services, Park Place Technologies can help you optimize your data center support beyond typical break-fix maintenance offered by ordinary TPMs.

ParkView C和yl和

Been There, Fixed That.

As the global leader in data center 和 networking optimization, we offer exceptional third-party maintenance for data center storage, server 和 network hardware.
  • ~180
    Countries serviced
  • 900+
    Spare parts locations
  • 21,500+
    Current 客户 supported

Central Park 客户门户网站

Central Park is an innovative single pane of glass for managing your data center maintenance & 监控. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract 和 asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard 和 visibility to monitor devices
  • 通过 PPTechMobile应用.
  • 24小时实时聊天
Park Place Technologies 十大赌博正规老平台位置 Map

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. 与我们的 new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (和 监控 if applicable) on that device. 就是这么简单.

Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3支持
  • The world’s largest team of field engineers​

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.
  • Submit, edit 和 view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more at the link below

Engineer Expertise

We employ a comprehensive team of badged field service 和 advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server 和 network hardware. These teams are located in cities around the world 和 can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server 和 network hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls 2021